Who we are
We are Grand Estrella and we are a brand that is 100% owned by IET Pty Ltd, an Australian Company founded in 2002, by husband and wife team, Ian and Emma Thatcher.
Our website address is: https://grandestrella.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
Your data is retained within the control of Grand Estrella and the parent company IET Pty Ltd, an Australian registered company founded in 2002.
Occasionally we are required to share your personal and payment data with our service providers to enable transactions to be processed on our websites. Each of these companies have privacy policies that are equal to, or more strict than our own to ensure your personal information is managed safely and securely.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you would like to contact us at any time, please make use of any of these contact methods:
Email: WeCare@GrandEstrella.com
Free Call: +1 (888) 234-6299
Social Media: @GrandEstrella on Facebook, Instagram and Twitter
Additional information
If you require additional information that is not contained or referenced on this page, please feel free to contact us. All the details are above.
How we protect your data
We train all employees and contractors of Grand Estrella in the appropriate use of customer data where they have access to it. Most do not have direct access, which in itself is a protection method through separation of duties.
What data breach procedures we have in place
It is our policy to advise all customers of a privacy breach – whether your data has been compromised or not. We plan to advise customers as soon as possible after becoming aware of the issue and/or as soon as any venerability is secured.
What third parties we receive data from
We make use of cookies and pixels from major content networks including facebook, instagram, google and twitter in an attempt to provide you with relevant content and offers.
What automated decision making and/or profiling we do with user data
We use profiling information to assist with our marketing efforts to provide you with the most relevant offers and information from Grand Estrella. In doing this, we seek to avoid sending you materials and offers that you are unlikely to be interested in.